- Copyright Policy
If you believe your copyrighted work has been copied in a way that constitutes copyright infringement, you must provide us with all the information requested below. The information requested is intended to substantially conform to the requirements set forth in the Digital Millennium Copyright Act, 17 U.S.C Section 512(c)(3)(A).
We require the following information from you:
- Order Terms and Conditions
Payment
All prices and amounts shown on this Website are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Website and stated herein are based on current costs and subject to change without notice, and payment amounts and other terms may be subject to additional agreements between you and the Company.
If you submit an order on the Website to purchase Services, you agree that all charges, taxes and shipping/handling fees will automatically be charged to you credit card or paid by you with an approved payment method.
Production of all items will not begin until an order is fully paid, including shipping and handling fees, if applicable except where the Company has extended invoice payment terms (e.g. net 30) with you prior to placing an order. If you have previously arranged invoice payment terms with the Company, you are required to provide payment in accordance with the terms on your invoice.
Once you have approved the print file(s) associated with your order, the order will be "in production,” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is in production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below.
Return & Refund Policy
Since each order is unique to customer and has no re-sale value, all sales are final. If we verify that we made an error, we will re-print the order. No refunds or credit.
You must notify us within 6 business days of your order acceptance of any defects discovered in the ordered product. In order to receive replacement, you must return 100% of the received product within 15 calendar days (on your own expense) from the time when the ordered product delivery was taken.
All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by you at your own expense.
Our Sales Tax Policy
The prices for our Products and Services do not include sales tax. However, the charges for printing and related services are subject to the Texas sales and use tax. Accordingly, we intend to impose a separately-stated charge for Texas sales tax on all of our printing and related charges, unless we receive a fully-completed exemption or resale certificate from you. We reserve the right to reject claims of exemption or resale if it appears from your circumstances or certificate that the claim of exemption is invalid.
Proofs
If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is your responsibility to log in to your account and check on your proof. We are not liable for delays in the order caused by non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and over-print issues. Nor do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. You are fully responsible for all that is contained in the final approved proof.
We offer hard-copy proofs that show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and you must request them at the time the print order is made. Hard-copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by us on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is your responsibility to determine if you need a hard copy proof with your print order.
Order Cancellation
We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation only upon request via email. Our Support Team will inform you of any cancellation charges depending on the stage of the order.
If a job is canceled, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. The minimum is $15.
Orders on hold due to file or payment issues will be canceled by us if no response is received from you within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.
All work and Services rendered to you remains our property until you have paid for it in full and discharged all other debts you owe to us. If you misuse our service(s) in any way, we reserve the right to contact the parties responsible for the misuse, and demand the cost for the service(s).
Color Accuracy
We will reproduce color from submitted print-ready files as closely as possible, but we cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with us, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.
Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.
No Liability for Errors
We are not liable for errors in a final product caused by any of the following reasons:
- Spelling, punctuation and grammatical errors
- Low-resolution or low-quality graphics and images
- Damaged fonts
- Transparency issues
- Overprint issues
- Artwork files that are not created following our specifications
- Variances in color from the conversion of Pantone or RGB colors to CMYK
- Errors in user-selected options such as size, quantity, paper, and finish
- Incorrect dimensions
- Duplicate orders submitted by you
- Incorrect files uploaded
- Incorrect file orientation
- Cracking on folds
- Cutting variances
- Incorrect or undeliverable shipping address
- Damage to products after delivery
You are responsible for reviewing your files and correcting any issues prior to placing the order.
Over-print and Under-print Policy
Due to the production methods that we use, we cannot guarantee that every order will be the exact number of copies ordered. We can only guarantee that the order will come within plus or minus 10% of the number of copies ordered. Although rare, in the event of an under run, we will either refund or give you store credit for the amount of pieces we were “short” if over 10% of the order quantity.
Artwork Files
Although we will check all submitted artwork files before printing, you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting them to us. We are not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to us, you certify that you have the right to use the image(s) in your artwork files. Do not send any “one-of-kind” prints or artwork. Although we take every precaution to safeguard your materials, we are not responsible for loss or damage of images or artwork.
Under these Terms & Conditions, you agree that you will not upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
You may also provide artwork design tools that offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other users of the Website may use the same design tools to create images that may have similar or identical combinations of these elements. We provide no warranty of any kind that artwork created using our design tool will not infringe, or be subject to a claim of infringement, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party's rights.
We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. We are not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored that has been inactive for an extended period of time, or for any other reason, without prior notice.
All materials we create in producing your printed product are the property of the Company. Although these materials will not be sold or provided to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.
Printing Turnaround Time
Printing turnaround time begins after we have received your print-ready files, approval for your proof, and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files regardless of when payment was made.
Orders must be paid, print-ready files received, and proofs approved by 5:00 P.M. CST (6:00 P.M. EST) for printing turnaround time to begin the next business day. For example, an order for two-day printing turnaround that you submitted at 3:00 P.M. CST (4:00 P.M. EST) and approved by 5:00 P.M. CST (6:00 P.M. EST) on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your next-day turnaround order by 5:00 P.M. CST (8:00 P.M. EST) on Tuesday, it will be sent out of our facility by Wednesday end of business day. Please note that there is no production or shipping on Saturdays, Sundays and holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
Shipping
Unless you choose pick-up service, you need to select one of the shipping methods presented to you on the Website. All shipping may be done using FedEx, UPS, or other freight carriers. We reserve the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped two-day service and picked up on a Thursday would be delivered by end of day Monday.
Our responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping terms for orders are Free on Board shipping point or F.O.B. shipping point, which means that title and risk of loss transfers to you at the time of shipping or pick up. Shipping transit times vary, and we assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
We are not liable for damages that occur during shipping. Pick-up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from our facility within 30 days, it will be recycled. We reserve the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where we complete the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).
Target Arrival
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a shipping method of two-day service would have a target arrival date of four business days after your files have been sent to production.
The cut off time for accepting files is 5:00 P.M. CST (6:00 P.M. EST). If we receive print-ready files, proof approval, full payment and have successfully validated your delivery address by that time, we will commit to printing and shipping your product within the selected timeframe.
If you have requested a hardcopy proof, you will need to factor in approximately six business days to receive and approve your proof. For next-day hardcopy proof, you will need to factor in an additional two business days. Please understand that target arrival dates are estimates, not guarantees. We assume no responsibility for delays caused by shipping carriers, weather, the breakdown of equipment, illness, etc.
- Changes to the Website
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
- Information About You and Your Visits to the Website
All information we collect on this Website is subject to our Privacy Policy [INSERT AS LINK TO SITE'S PRIVACY POLICY]. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
- Geographic Restrictions
The Company administers and operates the Website from its location in San Antonio, Texas, USA. Although the Website is accessible worldwide, not all features, Products or Services discussed, referenced, provided or offered through or on the Website are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. The Company reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Website is void where prohibited. If you choose to access the Website from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
- Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
- Limitation on Liability
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
- Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms & Conditions or your use of the Website, including, but not limited to, your submission, any use of the Website's content, Services and products other than as expressly authorized in these Terms & Conditions or your use of any information obtained from the Website.
- Governing Law and Jurisdiction
All matters relating to the Website and these Terms & Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).
Any legal suit, action or proceeding arising out of, or related to, these Terms & Conditions or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Texas, in each case located in the City of San Antonio and County of Bexar, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms & Conditions in your country of residence or any other relevant country] You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
- Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS & CONDITIONS OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
- General Provisions
No waiver of by the Company of any term or condition set forth in these Terms & Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms & Conditions will continue in full force and effect. · The Terms & Conditions and our Privacy Policy constitute the sole and entire agreement between you and the Company with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website. · Any notice given or made under the Terms & Conditions must be in writing. A notice served on the Company will be addressed as provided in Section 7 and on any Website user at the address stated in the user’s order for goods or services, and if so addressed, will be deemed to have been duly given or made as follows: if sent by personal delivery, upon delivery at the address of the relevant party; or if sent by first class post, two business days after the date of posting. This Section will not apply in relation to the formal service of any court documentation or other document arising in connection with any disputes under the Terms & Conditions. · Information on this Website may contain technical inaccuracies or typographical errors. We attempt to make our descriptions as accurate as possible but do not warrant that the content of the Website is accurate, complete, reliable, current, or error-free. · Because public networks, such as the Internet, occasionally experience disruptions, the Company cannot guarantee the Website will be available 100% of the time. Although we strive to provide the most reliable Website possible, interruptions and delays in accessing the Website are unavoidable, and we disclaim any liability for damages resulting from such problems. · All sections and section headings are for convenience of reference only and shall not affect the interpretation of the Terms & Conditions. · The Company reserves the right to make changes from time to time to the nature of and/or the way in which it provides services under contracts with its customers and Website users and, in consequence, to make variations and amendments to these Terms & Conditions. Customers who use the Company’s services on a regular basis should check the relevant links regularly before placing orders.
- Your Comments and Concerns
This website is operated by The Watermark Group, 4271 Gate Crest, San Antonio, Texas 78217.
All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in Section 7 in the manner and by the means set forth therein.
All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to support@printfortexas.com.
Thank you for visiting the Website.
